Can I make my own appointment?
Yes. You can make your own appointment, even if you are under 16. Just ring the practice on 01743 790325. Receptionists may need to ask for a bit more information to make sure you are seen by the right medical staff, but will always keep this information private.
Can I choose who comes to an appointment with me?
Yes. You can come on your own or bring someone with you such as a parent, carer, other family member or friend.
Can I ask to see a male or female doctor or nurse?
Yes, and we will do our best to arrange this. If you need to see someone urgently though, we may need to offer you whoever is available to make sure you get the help you need.
What happens when I arrive for my appointment?
First of all, show you have arrived by checking in using the screen by the front entrance, or if you prefer, let reception know by telling them your name, and who you are seeing. Take a seat in our waiting room, and wait for your name to be called. We have got leaflets and a noticeboard for our teenage patients, so you may want to look at these while you wait.
I feel a bit embarrassed asking about my problem.
Please don’t worry. Our doctors and nurses are used to dealing with all sorts of health matters and will do their best to help. Ask about what you need to know, we don’t judge.
- We want you to feel happy that what is discussed during your appointment stays private. We provide a confidential service for all our patients, even if you are under 16.
- The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm.
- We would always try to discuss this with you first.
Services we offer
We offer lots of help and information on different health matters.
Here are some websites that you may find useful. Remember, you can speak to a doctor or nurse about any of these health or well-being needs, and they will try to help.
Alcohol Drinkaware www.drinkaware.co.uk National website
Bullying www.Bullying.co.uk Helpline: 0808 800 2222
Childline www.childline.org.uk Tel: 0800 111
Domestic violence The Hideout www.thehideout.org.uk
Drugs Frank www.talktofrank.com National Helpline: 0300 123 6600
Eating Disorders BEAT (Beat Eating Disorders) www.b-eat.co.uk Youthline 0845 634 7650
Healthy Eating Change4life www.nhs.uk/change4life
Housing Support and Advice Shelter www.shelter.org.uk Advice line: 0808 800 4444 (England)
Learning Disabilities Mencap www.mencap.org.uk Impartial advice on all learning disability issues Tel: 0808 808 1111 (England)
Mental Health Young Minds www.youngminds.org.uk
Sexuality Young Stonewall www.youngstonewall.org.uk Tel: 08000 502020
Sexual Health Brook www.brook.org.uk Tel: 0808 802 1234
Terence Higgins Trust www.tht.org.uk Tel: 01952 221410 (Local number)
Sexual Health Services www.staffordshireandstokeontrent.nhs.uk Tel: 0300 123 0994
(Shropshire, Telford & Wrekin)
Young carers Shropshire Young Carers www.shropshireyoungcarers.co.uk Tel: 01743 457824 (Local number)
Parents and carers
Young people have as much right to confidentiality as adults, even if they are under 16.
As we know, being a teenager isn’t always easy. Sometimes young people may feel unable to discuss some health issues with their parents or carers and may need to obtain health advice and support from a health professional on their own.
Our doctors and nurses will always encourage young people to discuss their health concerns with their parents or carers, but they will not break confidentiality if the young person wishes their appointment details to be kept private.
The only time medical staff would break confidentiality is if they were concerned about the safety of a young person. They would take appropriate steps in this case.
The following website is a useful source of information about all aspects of family life.
http://familylives.org.uk/ Helpline number: 0808 800 2222
Comments or compliments
Do you want to give feedback about the Medical Practice?
Your views are important to us.
There is a suggestion box in Reception or please speak to any member of staff, and they will do their best to help.